Packaged Differently.
For Your Independence.

Patient FAQ

• How many supplies will you send?

  Don’t worry about being overwhelmed. We only send the supplies ordered by your nurse or doctor. All supplies are packaged in individually dosed, easy-to-open UDPs so you know exactly what and how much to use each day.

  Just before your next delivery, we’ll check in to see if you need additional supplies added to your order to help you stay on track with your treatment plan.

• What if I need more supplies?

  Simply call 866-714-7118 and let us know what you need. We will verify your request with your doctor to be sure the supplies are in line with the doctor’s order. Compliance is key in wound healing.

• What insurance plans do you accept?

  We accept Medicare and commercial insurance from an extensive list of carriers, as well as Medicaid in select states.

  Each commercial insurance policy is different and, unlike some in the industry, we verify all insurance coverage before shipping product so patients are in complete control of their out-of-pocket expenses.

  Patients that receive services paid by the Medicare program are responsible for the 20% not paid by Medicare and will receive a bill. Most patients have secondary insurance; however, in the event the patient has no secondary insurance, he or she will be responsible for the balance due.

• Who is responsible for getting insurance authorization for supplies and handling claims?

  Innovative Outcomes takes on the responsibility of verifying insurance coverage, billing the insurance company and processing all payments.

• Do you provide supplies to patients in long-term care facilities?

  Yes, we work with large and small, independently owned long-term facilities to provide iPaks with the resident’s name on each package.